How to Download an Original File

Step 1: Click on the list icon next to the file you wish to download

Step 2: Go to the ‘actions’ tab

Step 3: Click ‘download original’

Step 4: Enter the Authentication Code that was sent to your mobile phone     

(Note: You must have a phone number associated with your account to download the original file. See the How To Guide for Adding Your Number here)

Step 5: Click the “Authorize” button

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